SOCAP Pre-Symposium Thoughts
As I get ready to head out to Chicago for the SOCAP Symposium I am very much looking forward to the meeting for many reasons: networking, catching up with old friends and making new ones. The Symposium...
View ArticleLooking Forward to the 2009 Symposium
I’m so excited that its time for another SOCAP gathering. I’ve been a member of this wonderful organization for about 2 years and this will be my fourth national conference. I look forward to this...
View ArticleSOCAP Post-Symposium Thoughts
One of my short-term goals coming out of the Symposium is to continue to dial-up consumer feedback in my company – based on some of the presentations I attended and Data Reporting Workshop, I’m going...
View ArticleClik here to view.
Do you get what you pay for?
The most frequent question that I am asked relative to customer care and service is what consumers should do when faced with a difficult challenge. Reporters, friends and consumers all ask me about...
View Article
